Quality Manual: to create a short, tight, accepted manual the quality management (QM) from the literature often misses practice in your company. The tips from your last training are certainly true, but if you talk with your colleagues from other departments, then you realize that everyone has a different understanding of quality management. You know: If you now try to introduce the QM-Hanbduch to your colleagues over then harvest only resistance. Now largest emphasis on a customer friendly complaint management Sales Manager, production manager to ensure long term primarily the utilization of the facilities and the controller will have the costs under control. A quality manual raises not just enthusiasm in the fields. Their experience: Everyone muddles so in front of him.
“You have not often thought: actually would be helped if we learn from each other and together all set standards for our quality management.” Warning: The quality manual is no “Cookbook for new employees” forget about the claim that your quality manual for every conceivable situation the correct “specifically claims steps. Readers from various work areas can flexibly adjust the guidelines in their day-to-day business. What is right for the Development Department, can be applied in the production not easily. In the manual, rather hold the responsibility fixed and chance the implementation in detail the individual department heads. Learn more about this with Carrier. To run with your quality manual help of your colleagues successfully a there are always critics, complain the guidelines, instructions, and forms as bureaucracy. The reason is often simply inertia or the concern that such guidelines be used to control. Seriously these resistors and illustrate the workload for all concerned: common guidelines reduce the errors in the process and improve the communication between colleagues, since all speak the same language. Imagine the benefits of the manual in the foreground: you develop a common understanding of the quality management. The manual provides a description of an area as needed.